WE ORDERED CARD BUT RECEIVED AN ERROR MESSAGE, WHY?

In by | January 23, 2019

Since we use identity verification services to help determine the identity of anyone ordering a BusyKid Spend Card, members must be in compliance with VISA® requirements. There could be several reasons why you received an error message while trying to ordering a card, however, the biggest are information entered wrong or it’s not matching data which exists in other databases. Here are some common errors:

Address Error

This error generally occurs because an older address is on file with the verification service or because a PO Box number is used. Please use your domestic street address and if you need a BusyKid Spend Card sent to a PO Box or other address, please contact our card issuer Cliq at 866-203-8721 to update your mailing address information.

Date of Birth Error

Usually a date of birth or ID error is related to information provided and is usually a typo. Please verify the information you used is correct and that the date of birth is in MM/DD/YYYY format.

ID Error

ID errors generally occur because of the legal name provided on the account or improper formatting of the SSN. If you have recently married or changed your name, please try your former name and remove any extraneous dashes from the SSN. If you continue to receive this error, you will receive an email within a few days with instructions to complete the process. If you do not receive a notification within 3 business days, please contact us at support@busykid.com.

Bank Account Must Be Linked

This error occurs because a bank account has not been linked in the system or your microdeposit account has not been verified. If no account is set up, navigate to https://app2.busykid.com and login. You should see a prompt to enter your bank information. If a microdeposit account was previously provided (you provided a routing and account number to link your account), navigate to the My Account screen and enter the two deposit amounts from BusyKid (some banks only display one deposit amount.) Please check your email for detailed step-by-step instructions to verify your microdeposit account.