If you want to know about Greenlight customer services and how it compares to BusyKid, you’ve come to the right place. Today, we’re breaking down accessibility, quality, and more to help parents make better, more informed decisions.
But first, let’s look at why you, as a potential customer, should care so much about customer service.
Why Customer Service Matters
When choosing the best finance app for your child, or anything for that matter, customer service should be high on your list. The way a company does its customer service can tell you so much about its product and the care that goes into it.
In today’s world, customers aren’t just hoping that a company or brand will deliver superb service – they expect it.
Companies that fail to provide excellent service can soon find their clients going elsewhere. Even if it means paying more or losing out on specific features. In fact, according to an American Express study, customers are willing to spend 17% more to do business with companies that deliver superior customer service.
Greenlight Overview
Greenlight is a fintech company whose mission is to help parents raise financially smart kids. The Greenlight app was created specifically with families in mind, and it’s geared toward kids of all ages. With it, parents can teach their kids about budgeting, spending, saving, and investing.
In addition to the app, Greenlight also offers a debit card, which is a secured card for kids, tweens, and teens. It bears the MasterCard logo, and can be used anywhere MasterCard can. However, Greenlight will automatically block certain transactions and certain vendors. These include:
- Wires and money orders
- Security brokers
- Massage parlors
- Online gambling
- Dating/escort services
- Horse and dog racing
- Non-sport internet gaming
- Cash back at the point of sale
To offer customers a bigger variety of features, Greenlight offers three plans: Core, Max, and Infinity.
Greenlight Core costs $4.99/mo and includes up to five debit cards, core financial tools, and parental controls. Kids can earn up to 1% on Savings in this plan and there is credit and investing for parents features.
Greenlight Max costs $9.98/mo, and boasts the same features as Core, with a few additional ones. In this plan, there’s investing for kids, 1% cashback, priority customer support, and 3X protection.
Greenlight Infinity is the biggest and most expensive plan, coming out to $14.98/mo. With this plan, the Greenlight Savings Reward goes up to 5%, there’s family location sharing, SOS alerts, and crash detection.
Greenlight Customer Service
As we mentioned earlier, high-quality customer service can’t be overstated enough. And it’s what can make or break a company. So let’s take a closer look at Greenlight customer service and how they do things.
According to the company, their customer service staff is available 24/7 with some holiday hours applied. For customers who don’t want to get on the phone, Greenlight has a request form. There, customers can choose between various types of requests, give descriptions, and add attachments.
On the other hand, customers that need answers for the Greenlight debit card can call or text one of two numbers posted on the page. There is a separate number and email address for those looking to contact customer service regarding the credit card or the Greenlight Family Cash Card.
In addition to request forms and contact numbers, as part of the Greenlight customer service, there is also an FAQ, Help Center, and Blog.
As part of their FAQ, Greenlight gives questions to the most common 16 questions regarding the app, the cards, the features, and more. However, there’s more information to be found in the Help Center. There, all queries are divided into 14 categories, which include:
- Get Started
- Add Funds
- Custom Card
- Gift
- Spend
- Save
- Invest
- Earn
- Give
- Greenlight Max
- Greenlight Infinity
- My Account
- Debit Card
- Family Cash Card
As we mentioned earlier, there’s also priority Greenlight customer service to those on the Max and Infinity Plans. With priority support, customers’ calls will go to the front of the line, cutting down on the wait time.
Reviews of Greenlight Customer Service
Overall, reviews of the Greenlight customer service are pretty solid, earning them a 4.1 score on Trustpilot. Out of almost 4,500 reviews, 67% gave them five stars, 6% three stars, and 12% one star. What’s more, the company seems to be responsive and receptive to all reviews, and typically answers the negative ones in around 24 hours.
BusyKid Overview
BusyKid is a banking platform designed to help kids become more financially responsible adults. It allows kids to learn, earn, save, spend, invest, and donate. For a subscription of $4/mo when billed annually, parents and children get access to all of BusyKid’s features.
BusyKid boasts a lot of useful features when it comes to helping engage children in money management. Kids can invest, support charities, receive allowances and bonuses, access a chore chart, and more. For parents, BusyKid has set up parental approvals, history reports, activity monitoring, and more.
Not only that, but parents who want to financially empower their kids can sign up for up to five BusyKid Spend Cards. The card is backed by Visa and can be used anywhere Visa can. Also, BusyKid’s cards come in 10 different designs and all cardholders are insured by the FDIC.
BusyKid Customer Service
The fastest way for customers to get answers to their questions is by contacting BusyKid at [email protected]. The BusyKid customer support team is located in Arizona, and they’re available seven days a week except for the 4th of July, Thanksgiving, Christmas, and New Year’s when holiday hours apply.
The support team’s schedule is Mon-Fri from 8 AM to 6 PM and Sat-Sun 8–10 AM & 4–6 PM. During regular business hours, customers can also reach or leave a message at 201-597-0827. Those with specific card questions can reach out to their provider at 833-920-2554 Monday-Friday (8 AM–4:30 PM MST) and weekends (6 AM–6 PM MST).
In addition to the contact numbers, BusyKid also has a request form on the Contact Us page. There, customers can submit their messages or questions.
Of course, BusyKid has a FAQ page, where customers can find answers in five specific categories. These include:
- General Questions
- Allowance
- Spend, Save, Share, and Invest
- BusyKid Prepaid Visa® Spend Card
- Security
There are also lots of helpful videos on the FAQ page, which customers can use to learn more in-depth information on their issues.
If you want to experience first-hand everything BusyKid has, make sure to try the app out. For only $4/mo and a 30-day money-back guarantee, there’s nothing to lose and everything to gain!
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* BusyKid Debit Card is issued by MVB Bank, Inc, Member FDIC, pursuant to a license from Visa®️ USA Inc. Cliq® is registered ISO/MSP of MVB Bank, Inc. All cardholders funds are insured by the FDIC in accordance with the FDIC’s applicable terms and conditions. For more information about your card terms and conditions including the VISA Zero Liability policy go here. Cliq®️️ is registered ISO/MSP of MVB Bank, Inc.
