If the card is truly lost or stolen, go to “Settings” in the parent dashboard and press “Spend Cards”. Tap the three dots on the child’s spend card and “Report Lost or Stolen”. The old card will be canceled and a duplicate ordered. The replacement cost for the new card is $5.
If you think the card is just misplaced, you can place a 24-hour hold on it by contacting our support team during regular business hours. After 24 hours, the old card will be automatically cancelled.
