As required by the Patriot Act (2001) , we use identity verification services to help determine the identity of anyone ordering a BusyKid Visa® Spend Card. Because of this, you could receive an error message while trying to ordering a card. However, the biggest are information entered wrong or not matching data which exists in other databases we check. Here are some common errors:
Address Error
This error generally occurs because an older address is on file with the verification service or because a PO Box number is used during the order. Please use your domestic street address. If you need a BusyKid Spend Card sent to a PO Box or other address, please contact our support team so we can process the order manually.
Date of Birth Error
Usually a date of birth or ID error is usually a typo. Please verify the information you used is correct.
ID Error
ID errors generally occur because of the legal name provided on the account or improper formatting of the SSN. Recently married or name changes can be a factor. Please try your former name and remove any extraneous dashes from the SSN. If you continue to receive this error, you will receive an email within a few days with instructions to complete the process. If you do not receive a notification within 3 business days, please contact our support team.
